Celvoré Privacy Policy
Effective Date: 01st December 2025
Contact Email: info@celvoreluxury.com
At Celvoré, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website https://celvoreluxury.com. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Identity Information: Name, date of birth (if required)
- Contact Information: Email address, phone number, billing and shipping address
- Payment Information: Card details, bank account details, or other payment information (processed securely through our payment providers)
- Account Information: Login details, password, preferences
- Technical Information: IP address, browser type, device type, operating system, and browsing behaviour on our site
- Marketing Information: Preferences and consent for receiving promotional communications
2. How We Use Your Information
We use your personal data to:
- Process and manage your orders
- Communicate with you about your orders, inquiries, and support requests
- Personalize your shopping experience
- Improve our products, services, and website
- Send marketing communications if you have opted in
- Comply with legal obligations and prevent fraud
3. Legal Basis for Processing
Under UK GDPR, our lawful basis for processing your personal data includes:
- Contractual necessity: To fulfil your orders and provide services
- Consent: For marketing communications (you can withdraw consent anytime)
- Legal obligation: To comply with UK laws and regulations
- Legitimate interests: To improve our services, prevent fraud, and ensure website security
4. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties for the purposes of:
- Payment processing (e.g., banks, PayPal, Wise, Zelle)
- Shipping and delivery (e.g., FedEx, courier services)
- Marketing or analytics service providers (with your consent)
- Legal or regulatory requirements
We ensure that all third parties comply with UK data protection laws.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings.
6. Data Retention
We retain your personal information only as long as necessary to:
- Complete your transactions
- Fulfil legal and regulatory obligations
- Resolve disputes or enforce agreements
After this period, your data is securely deleted or anonymised.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (right to be forgotten)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us at info@celvoreluxury.com.
8. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Payment information is processed securely by authorised providers and is never stored in plaintext on our servers.
9. International Transfers
If your data is transferred outside the UK, we ensure it is protected according to UK data protection laws and adequate safeguards are in place.
10. Changes to This Privacy Policy
Celvoré may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We encourage you to review this page periodically to stay informed.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact:
Email: info@celvoreluxury.com